IFS Solutions

30713 Topics

Supplier invoices in which the due date is backdated (due date is set to a date prior to the voucher date) are not included in the Supplier Ledger Open Items report ordered for the due date, however included in the report order for the voucher date. Please explain the reason behind that.

2541

5 years ago

Kalhari DissanayakeHero (Customer)

asked in Finance (Financials)

Posting proposal authorizer summary

Posting proposal authorizer summary contains two lines for the same authorizer when authorizer routing rules/assigning rules are involved. Is there any specific reason?

5641

5 years ago

PARILKDo Gooder (Former Employee)

asked in Products (Manufacturing, Products, Engineering)

Pick By Choice

Pick by Choice is a functionality introduced in App10, there we have the option to select the scope of the choice we should be given when making the choice. My question is when I allow this functionality to be used on stock for which the pick list has been created and printed how does it work when a change is made to the existing picking plan of that stock since the previous pick list has been already printed.

6301

5 years ago

Yoshini SilvaHero (Employee)

asked in Finance (Financials)

Incorrect currency postings

When you create an invoice in different currency other than Accounting currency and match with the Purchase Order Receipt, in the Cost Postings tab, for the variance postings M18,M19 and M20, the amounts in transaction currency is zero. Further, you can see no any amount in currency debit and credit columns for transaction code M18 and M20 in the voucher(J).

5262

5 years ago

Elath De SilvaHero (Employee)

asked in Products (Manufacturing, Products, Engineering)

Labor Clocking's in the Shop Floor Workbench

In APP9 when customers are in the “Shop Floor Workbench” screen, customers can clock in labor on multiple shop orders at the same time, both on the same resource and not on the same resource without the system asking or warning. The system does continue to clock labor on each shop order that is running concurrently, and each shop order that is running continues to show the gear icon. Question: If customer have “ask” selected under the “allow concurrent operations” for the labor class, why isn’t the system asking before clock in under multiple shop orders?

6682

5 years ago

Thilini KumarasingheSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Calendar Plan Lines does not work properly according to the specified year

Expectation is to generate calendar plan until maintenance plan horizon. But for some cases it gets stopped

1491

5 years ago

Yasanthi GunawardenaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Why Media Items are not showing in Historical WO Screen?

Media items which are attached to an active work order, disappear once the work order is moved to a status of Finished.

3042

5 years ago

Nethmini KosvinnaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Please explain the usage of system parameter SHOW_HANDOVER_WO.

System parameter SHOW_HANDOVER_WO is used in Call center configuration. What is the usage of this parameter ?

1261

5 years ago

Yasanthi GunawardenaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Why we are unable to update WO Inspection Notes field?

In APP9 version unable to update work order Inspection Notes field.

1571

5 years ago

Nethmini KosvinnaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Elimination at (%) functionality

How does the Elimination at (%) works in PM actions?

2441

5 years ago

Subash PereraHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

How to check What TAS version is compatible with Mobile Work Order Version?

How to check What TAS version is compatible with IFS Mobile work order Version?

3612

5 years ago

Sachin VithanageHero (Former Employee)

asked in Finance (Financials)

Functional Change in PO matching

From Apps 9 onwards , outstanding Purchase orders will not auto populate in the Post from Purchase Order/ Manual supplier invoice window, when we have not entered a ‘PO Ref’ . What is the reason behind this functional change?

2231

5 years ago

Dharshika AmaradasaHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

If you feel that the system is very slow to sync, How to fix it (initial steps) ?

[b]If you feel that the system is very slow to sync, How to fix it (initial steps) ?[/b]

4194

5 years ago

AddRangaFHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to load more rows in PSO Log-tool?

In PSO, Log-tool is restricted to load around 200000 rows, how to load more rows?

1181

5 years ago

Subash PereraHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Is it possible to change log on user in APP9 mWO Android App, and login again with another user?

Is there any possibility to change log on user in APP9 mWO Android App, and login again with another user?

1301

5 years ago

VinuPHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

TAS cloud resource configuration changed after the initialization.

When I change the sync all objects, sync all parts, Sync WO History for All Objects in the TAS portal for a apps 9 environment, the changes are not affected in the mobile even after an initialization. E.g. If I tick the sync all Objects in the TAS cloud resource configuration, even after a mobile client initialization, I can only see the objects that are connected to my mobile user.

1491

5 years ago

Dhanushki PahathkumbureHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Restrict screens in different in different sites

We have different sites in different locations so that we need to restrict to show some screens to different users based on their locations. Can anyone please help on this regard?

1181

5 years ago

VinuPHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Custom defined schedules' for mwo 'Synchronization Rules copying from previous version.

What is the reason for 'custom defined schedules' for mwo 'Synchronization Rules', not been copied from previous application version to a new version?

4351

5 years ago

Dilan BandaraDo Gooder (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

iOS translation issue

It seems language translation does not work properly in IOS Mobile apps on FSM 5.7? It works fine in Android mobile but Not in IOS, is there any limitation for IOS message translation ?

1001

5 years ago

Dilan BandaraDo Gooder (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Issue in Bin functionality

We have issues with data provided by Bin. All technicians are unable to rely on the city provided on the order they are given. When receiving an order FSM does a look-up on Bing Maps which returns an incorrect city for the postal code. Can you please let us know if this is a known bug? If so, if there are any workarounds we can perform?

931

5 years ago

Chandima AthukoralaHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Incorrect surveys get synced to mobile(FSM)

We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?

1141

5 years ago

Nethmini KosvinnaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Posting line for customer owned parts in Work Order

When purchasing customer owned parts from work order with the setting Cost Return At = Arrival, Why do we get posting lines created at receipt ?

1971

5 years ago

Amila SamarasingheSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

How can we get the resources allocated to a task based on the calendar?

1. Create work order and work task. 2. In the work task enter the duration xx, enter planned start and finish date to a larger period. 3. Enter a demand line for person resource group. 4. Select the line RMB Allocate Resource. Here it seems no calendar is considered :thinking:

2511

5 years ago

Dilini ArandaraSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Time recorded for call center activities

When using Call Center the times recorded are incorrect (created, modified...);showing 1 hour behind the actual time. The support organization time zone is Europe/London(UTC + 0). Is there any setup to make sure the right time is recorded for case activities?

1851

5 years ago

Nethmini KosvinnaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Time consumed when registering new readings for an object

Upon registering accumulated measurements, the condition based forecast PM plan is regenerated accordingly, and it takes time. How to reduce this time wasted when saving a new measurement?

1401

5 years ago

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