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Question

Error Message when open attachment "Index was out of range"

  • 27 September 2023
  • 4 replies
  • 228 views

Hi Team,

I have a customer who gets an error message when try to open any attachments in TST environment. This error message occurs only for one User and not for other users in same IFS App10 window. This is the error message:

 

 

Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.

Parameter name: index

   at Ifs.Fnd.Feature.FndBackgroundWorker.bw_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)

   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)

   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)

   --- End of inner exception stack trace ---

 

Thank you for your help.

BR Marina

4 replies

A
Rank
Badge +4

Hi Marina.

We are seeing the same issue since Apps 10 Update 20 was applied, specifically on the Purchase Order screen but it has cropped up elsewhere. I am thinking it may be profile related as not everyone sees the error. Did you ever find a fix for it? We also get this error presented on the Landed Cost tab on the PO screen:

Any help would be very appreciated

Thanks, Andrew

Sandun Madola
Rank
Userlevel 6
Badge +13

Hi @Marina_Moor,

We suggest applying IFS Apps 10 UPD 22 or higher version.
Single patch ID : 167578 

M
Rank
Userlevel 3
Badge +10

Have you tried clearing the .NET cache and forcing a new download of the application?

jbernardo
Rank
Userlevel 5
Badge +13

​

@Marina_Moor  did you get a solution for this? we’re facing the same error when attempting to use the “incomplete” status on IFS MWO (IFS Cloud). But the message does not happen when changing the status in IFS Cloud Web

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