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Hello,

I have connected a user-defined payment format (with the option ‘Generate Trace Information’ enabled) to a payment method ‘ACH/WIRE’ to process customer ACH/WIRE payments. However, after I connected the Payment Method to the customer, the RMB option to add an Electronic Payment Address was disabled. Please refer to the below screenshots:

Payment Format:

Payment Method:

Payment Institute and Payment Methods per Institute:

The Customer, when trying to connect an Electronic Payment Address, is as follows:

Kindly request advice on how to enable the Electronic Payment Address.

Thanks, and Best regards,

Pasan

Hello @WiaPasanD 

Can you show source rowtype for ACH_WIRE payment method?

Go to Payment Format per Company window. Find ACH_WIRE and RMB on the line and go to Payment Formats. Scroll right and you should see the column.

 

 

Basically, if the source rowtype is not one of payment format with electronic payment address then you will not have electronic payment address option available on customer’s payment section.

Hope this helps

Hello @gumabs,

Thanks for your reply. You are correct! The source RowType looks as follows for the ACH_WIRE Payment Method’s connected Payment Format - ACH_WIRE.

Could you please advise which Source RowType to be used here?

Hello @WiaPasanD 

The payment format really depends on what you want to achieve at the end. If you want to keep it basic just to enter bank accounts details then you can use BAI method. if you want to make repayment etc then you can try ISO20022 method.

Both works with electronic payment address.

Regards

P.s. If you think this reply solves your problem please mark as best answer so that others can benefit from.

 

Thank you very much and greatly appreciate your help

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