Question

How to set home location in IFS Cloud of a technician in PSO, transferred fom IFS Cloud?


Badge +1

Where do I have to create or add an address for a technician in the IFS Cloud so that it is displayed in PSO as the technician's home location?
Currently, in PSO for all my technicians transferred from cloud to PSO, only the address of the company is displayed for each technician in PSO.

Thanks for help!


2 replies

Userlevel 7
Badge +23

1)    Start by navigating to Application Base Setup->Enterprise->Person->Person and search for the Person record. Then click on address and add a new address:


Enter the address details manually, the open map button only seems to open google maps, it can’t be used to select a location from the map as the address:


2)    Cloud only supports geocoding of location address so we need to create the map position via  Application Base Setup->Map Services->Basic Data->Map Positions manually using the following syntax:

ADDRESS_ID=youraddressid^PERSON_ID=yourperson^​

Make sure that LU name is PersonInfoAddress

3)    Navigate to Service->Scheduling->Basic Data->Scheduling Basic Data->Scheduling Resources and edit your scheduling resource to add the address start and end:


When you save make sure you don’t get a popup saying there is no map position connected.
 

Hope that helps,

Tom

Userlevel 6
Badge +18

This was improved in 22R2:

Create a person. Create an address for this person and activate Visit as an address type.

 

This will automatically create a location address entry and geocode the location.

 

Create a new service resource and select the address(es) created on the person record.

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