In the assist management, when a ticket was raised, it duplicated the message in the mail for the affected department
In the assist management, when a ticket was raised, it duplicated the message in the mail for the affected department
It is on the assist management section
Oh, this is for Assyst and not IFS Cloud. Then I cannot help you unfortunately.
Did you mean the event builder ?, cause I assume before about the output section and I made changes but nothing happened.
Here is a screenshot for the event builder and thank you in advance
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