Question

Shipment - Purchase Receipt Return - Dispatch Advice Sent?

  • 22 June 2023
  • 3 replies
  • 90 views
D
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  • Danny
  • Sidekick (Customer)
  • 14 replies

We have an Internal Customer Order and Purchase Orde between our UK and Spain Company. But we are having an issue on the Purchase Receipt Return and Automatically Generating the Dispatch Advice

1)    Spain raised a purchase order to UK and sent the order (EDI)
2)    UK fulfils customer order for Spain and sends the dispatch advice

3)    Spain receives Incoming Dispatch advice, but the unit fails inspection

4)    Spain creates purchase receipt return, connects this to a shipment and delivers back to UK.

However no automatic Dispatch Advice is sent to the UK and we therefore cannot book in the returned part in the UK.

How do we solve this? 
 

3 replies

Nikila Dis
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Hi Danny,

Normally Dispatch advice can be sent when the Internal Customer Order is ‘Delivered’ and the Delivery note is created and printed. When setting up the Internal Customer; in the Order tab → Message Defaults tab it can be set to send Dispatch advice automatically.

 

Please refer below community post for further details.

https://community.ifs.com/buying-procurement-demand-planner-asc-srm-41/incoming-dispatch-advise-13728?postid=50833#post50833

 

Regards,

Nikila Dissanayake

D
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Userlevel 2
Badge +7

Hi Nikila,

It works for us at point 2) as you display above. But doesn’t work when trying to return the items from Spain to UK 4) It doesn’t send an automated dispatch advice (nor can we force one to go manually) and it doesn’t automatically create an RMA.

P
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Userlevel 5
Badge +13

Hi Danny,

Actual supplier shipment functionality doesn’t have enabled the dispatch advice, but only the printing of a return note. Also RMA is unfortunately not generated automatically. It needs to be done manually when receiving the parts on supplier site.

There have been improvements in IFS Cloud (from 22R2 release), return shipment is now handling with standard shipment window.

Regards,

Pilar

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