Parts Delivered to Customer
When the supplier has informed you that the parts are delivered to your customer and you have entered the direct delivery in your system, the purchase order is automatically closed. The status on the purchase order is changed from Released or Confirmed to Closed. The customer order receives the status Delivered, and the customer can be invoiced. This assumes that no partial deliveries remain on either order. If the supplier has partially delivered an order and for any reason is not able to fully deliver the order, it is possible to manually close the purchase order.
We are trying to use the above process, but when the parts are received the PO is closed, but the customer order is NOT being updated, thus we are unable to invoice the customer. Is there a setting or configuration needed to make this work?
Supply Chain personnel get a Warning message when they register the Direct Delivery. Message says that the customer order has been cancelled or unpegged from the purchase order line. A check of the customer order line shows it is Released and only has an option to Unpeg.
