Hello IFS Community.
we are looking for (an easier) way to show repairs with following attributes is IFS:
- Repair done on customer site, not in company facility
- Part is serial object and has again items with serial no. in it’s BOM that will be replaced
- Part is embedded in functional / serial object structure in Equipment Object Navigator
- Part is customer owned
What we did so far:
- Create Case for relevant customer
- Create task to start return / repair measure
- Create hand over reference: Work Order (Important to do on Site where part was manufactured, not where is was sold)
- Enter necessary part in Tab: Returns, respecting serial number.
- RMB: Return to inventory, as company owned (customer owned, which should be correct, seems not to allow to use for repair shop orders)
- Do repair shop order using Tab: Multilevel Repair Structure
- Enter repaired part in WO: Tab: Materials and issue manually to customer again, close WO afterwards
(This is not complete of course but hopefully let you understand the relevant steps)
This is a quite long procedure, involving various people of sales and production on various sites.
We appreciate a lot if you could explain how to improve this process.
BR