We use New Case Issue for recording customer faults/requests. We have 1 company providing support to its own employees and the employees of another company we also own.
However, when the employees raise a case from the 2nd company (customer), it defaults in the case to the 1st company (customer). The employees raising the case are only assigned to one company so I had expected the system to know which company to enter based on the employee raising the case. This is not happening. Does anyone know if there is a way of doing this?
Best answer by paul harland
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