+7
Hi,
I have 1 MWO user that cannot get tasks to appear on the Windows Client.
I have deleted the devise and forced a resync.
Permissions are fine and she can sign in without issue.
She can see eforms but no tasks.
I have setup tracing to see if there are any errors, but there are none.
All logs that I can think of have no errors related to this user.
I can see the tasks in PSO but not in MWO.
Any thoughts on what I can try next?
Thanks,
Rob
+16
Can you see the Work Task in Transferred Tasks/Work Assignments?
If so what details can you see in the Work Order Journal in the web client? Does it show as Sent and Downloaded?
Cheers
James
+7
Hi James,
Thanks for getting back to me.
I can see the task in PSO, but when I check Transferred Tasks/Work Assignments, it’s not listed.
+16
Okay so until its Transferred to Mobile it won’t show in MWO.
What’s the status of the Task in PSO?
+7
They are ‘released’.
Can you think of a reason that would prevent a task from downloading to her device?
In logs I see this message related to the user:
Set to disable as JWERRETT 23.1 has been activated in the same device by JWERRETT
+16
A Work Assignment needs to be allocated to the user and have been transferred to mobile either manually or automatically.
You can read about status handling here:
About Status Handling on Work Tasks
And about Mobile Work Order, including the Transfer process here:
Introduction to IFS Service MWO and IFS Maintenance MWO
Cheers
James
+7
In the end, we had to create a brand new account for her since we could not get the original to work.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.