Currently we attach documents to Work orders which are then sent to engineers devices during synchronisation. These documents can vary from building/object related to Health&Safety documents/forms.
Current Issues:
- Volume of data being transferred is contributing to MWO issues
- Engineers are not looking at the documents
- When documents are updated, it is not obvious to the engineer
- Engineers have access to a previously downloaded version, which may not be current
The objective is to reduce the MWO traffic which should speed up syncs, improve notification of document changes to engineer and better version control on the mobile.
We are interested to hear about how other IFS customers that utilise Documents and MWO are managing this?
We are currently using Apps 10 Update 18, however we plan to be Live with IFS Cloud by mid-2024.
Thanks in advance