Solved

FSM SSO "Use Windows Authentication" option is not showed for one person

  • 21 June 2021
  • 1 reply
  • 154 views
Hushan Hasarel
Rank
Userlevel 4
Badge +11

Hi Experts,

 

I have a case where a certain user can’t see the “Use Windows Authentication” option is not showed. This happens only in one computer. When another computer is used that option is showed correctly.

Issue occurs only in one laptop and when the user tries to log in using “FSM Authentication”, following error message in showed.

 

Customer also mentions they were able to log in using Windows Authentication last week without any problems.

SSO Enabled option is checked in “Person” screen and SSO User ID is given correctly. What could be the issue in this one computer ? Any ideas ?

 

P:S. Customer is using FSM6U6

icon

Best answer by Lee Pinchbeck 21 June 2021, 16:21

View original
This topic has been closed for comments

1 reply

Lee Pinchbeck
Rank
Userlevel 7
Badge +24

Hi @Hushan Hasarel,

I would check any updates that occurred on that computer around the time the functionality was lost. Also, were there any changes to the user either within FSM or on windows e.g. password reset, permission changes around that time? 

Lastly, check that the client on the computer is the same as on the computers that do work and whether any other user is able to log on with the problematic computer.

Would seem to be a issue with the computer rather than with FSM at first glance.

Kind regards,

Lee Pinchbeck

Currently reading: The Way of Kings - Brandon Sanderson
Terms & ConditionsCookie settings