Hi IFSPlease find a scenario.Current Day/Day 0 = Engineer is non-working.Next Day/Day 1 = Engineer having working shiftTask allocated to Day 1. Customers are raising concerns that the field engineers are getting disturbed on non-working day. So what are the options to stop task auto dispatch from Day 0 to Day 1? Once the task get dispatched, it should be immediately get attended and sometimes the engineer will miss to check this task, leading to SLA breach and high penalties.Note:Next day commit is enabled and it is needed as well. Because if Day 0 and Day 1 are working for the engineer then next day commit should work. Thanks,Jagath
HiIs there any provision or UI field in PSO to identify if the task/activity is dispatched automatically by PSO or manually dispatched by any user in PSO?The same details can be seen in FSM, differentiating a manual or auto dispatch from PSO rather than simply showing IFS_PSO as created by?This will help in identifying the issues related to dispatch at later point of time.
HiThe home and GPS car icons seems to be very difficult to differentiate as they are similar. Home icon showing black circle with home symbol and GPS car icon showing black circle with car symbol, but we need to closely see. Is there any way we can change the PSO icons to differentiate both?
Hi IFS TeamMobile attachments showing cross mark icon for .msg files(Outlook email). I checked the ATTACHMENTS_BLACKLIST param as well where .msg is not included Attach the outlook email file in webclient(OnDemand checked or unchecked doesnot matter) Wait for the sync to mobile and go to Attachments screen For any On Demand .msg file the download option is displayed. But on clicking that the attchment download goes on forever. Not downloading anything nor the window is closing which shows downloading attachment For OnDemand unchecked .msg file, the Attachment screenshowing cross mark inside a hectagon On clicking that icon mobile opens the bigger cross mark icon and nothing happens. Other files like .jpeg, png etc are are getting downloaded successfullyThis looks like a product issue in FSM UPD 21?Is there any restriction at server level (configurations) causing this issue?
HiIs there any improvement done to include the custom screens as the MOBILE_INITIAL_SCREEN in the recent FSM releases? If yes please let us know.
wanted to know OptimiserStarterTargetResourcesPerCluster parameter. IFS mentioned in one of the place(document) and there is no explanation.
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