I have unchecked the “active” checkbox to make a certain Scheduling Exception inactive, however this exception type still appears. is there another step i’m missing?
In FSM, we have ALLOW_PARALLEL_TASKS set to “N”, so that we are unable to overlap tasks. When trying to fix calls to a tech for date/time we are finding issues where we try to fix a call to a tech who for all intents and purposes is “available”, pso will do the tentative change, but later, ignore the change and goes back to normal. I think FSM sees something there. When we try to fix tech/date/time manually in fsm, we get the error that we cannot overlap….but nothing is there. Tried searching for tasks (of all statuses) that have that tech attached to it, but nothing shows that the tech is busy during that time. Also confirmed there are no calendar exceptions.How can we check what PSO is allocating (to confirm if FSM is seeing this and thinking tech is busy), or what else could the issue be?
Our “maxpossiblespeedmps” is currently set to 40 and “maxspeedmps” is 26. what is the different between these parametres?
when hovering over an activity, we currently only see ID, START, END, DURATION, RESOURCE. is it possible to customize this further to include other details, such as customer name, address?
PSO is sporadically (as far as I can tell) Re-opening already assigned calls, and either moving them or leaving them open. We’ve set it up so that Assigned calls have a fixed person and fixed committment. What other parameters need to be considered to stop PSO from moving these calls?
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