Topics started by oladele

2 Topics

O
Do Gooder (Customer)
oladeleDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

SLA's in FSM

Is anyone able to give me an overview of how SLA’s work within FSM - focusing mainly on how they can be configured to alert a user that they have a SLA which is overdue or close to expiring ?

0
O
Do Gooder (Customer)
2 years ago
O
Do Gooder (Customer)
oladeleDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Selecting the correct report parameters - Notification Messages

When attaching a report to a notification message, what format does the report parameter need to be in to ensure the report pulls information if the report has required operatorparameters

2
O
Do Gooder (Customer)
3 years ago

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