Hi Team, I need your assistance with ensuring certain fields are mandatory in our XML map for outbound integration. We are looking for a solution that doesn’t involve Business Rules. Any advice would be helpful. Thanks,Ooha Priya Battula
we need to do engineer assignment for some requests however those requests are already closed in FSM. So, if we reprocess the integration it will not work. but we can create a payload using query for those requests. Is there a way to send the payload manually using xml poster or something like that?we should be able to use the same mechanism to send the message out from FSM also right?
Is it possible to show some specific task status values to one group logged in users in smart client?
I have an example here,FSM Key - Request ID, External system key - Complaint IDIn Inbound integration, I am using request as primary table. In the table key returned I have used view for sending keys(Complaint ID) to external system which are not the key in primary table of Request(FSM). Here my question is, How can I send Complaint ID in the acknowledgement ? But Complaint ID is not a key in our system. It is key in external system. As it is condition implied by client for acknowledgement of Complaint ID, I have created a view and made complaint id as a key in the view and sending back to external system.
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