Hi all, Currently trying to sync some users into an IFS Cloud environment through Azure User Provisioning and ideally we dont want the Person record to be created along with the User. Does anyone know of a way this can be done - if possible? I’ve tried un-mapping the person attributes in Azure however, it errors saying that X attribute is needed for creation of the Person record. Any help appreciated, thanks!
I have an IVR script that performs some data fetching from the user, then uses the ‘add to queue’ element. I’m looking to change how the queue functions (what messages play and add a request for input) once a caller is added to it. The documentation mentions that the standard queue can be configured in the contact centre unit voice settings, however the only seemingly relevant options I can see are about courtesy messages, no way to set what plays. The inbound number type is currently set to IVR. Hopefully I’m not making some wrong assumptions on what I can do, any help appreciated.Thanks.
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