Hi Experts,I have a problem with the Repaircenter baseline screen in FSM 6U27.When I click the search button in the Repaircenter screen, it takes nearly 1 minute to show the results. Additionally, if I click on one of the Repaircenter records, it takes nearly 2 minutes to enter the screen. Sometimes, the application is unresponsive when I attempt to enter the Repaircenter record.I have captured the XML query when clicking the search button in Repaircenter, and I have attached the XML.Currently, in my system, the repair_center_view has 80457 records. Can we categorize this as an indexing problem?
FSM's customer recently upgraded from 6U25 to 6U27. The environment is hosted on-premise.After the upgrade, the customer attempted to activate a mobile user. Upon entering the mobile user credentials, the process directed to the sync screen as usual. However, the activation process did not conclude and became stuck on the sync screen.During the investigation, we observed that the "person_mobile" record is created for the individual being activated.However, we found that the mobile database is not successfully being created on the FSM server for the user in question.Could you please share insights into possible causes for this issue? The database has not been properly created in the mobiledb folder
Hi Experts, We have received an issue from a customer regarding a failure of iOS device initialization. below is the investigation carried out by us so far.So we had to create a new user and initialized him separately from an Android device and iOS device. We observed that the android device was initialized normally and during the iOS initialization process even though the user saw the initialization completion message, but he hasn't been redirected to the home screen though.(There is not any customization been done here and we have checked all the configurations that might cause a sync issue. But could not detect any configuration problems as well)When initializing a mobile, the database and attachment files related to the user are created in the mobile download location. We were able to find the following things while debugging this attachment download process. When a user initializes from android, the related database and attachment files are downloaded in the normal way, then th
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