Topics started by HDZRISHABH

83 Topics

H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

conversion of allocated hours into days

Under dispatch console , while allocating the technician how can we convert allocated hours into days. 

0
H
Sidekick (Customer)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

create hierarchy in work order planning chart

Hi,How can we create an extra hierarchy which is based on type of work Ex{software,mechanical} in the following screen on {yellow part highlighted} 

0
H
Sidekick (Customer)
9 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Getting error while sending JSON to endpoint in IFS

Hi, We are getting following error while the event is fired when work task is finished ,The task is to push JSON file to one of the endpoint given to us , we configured routing address and routing rule , wrote plsql query is used to fire the event on work task is finished. Before it was working fine , now its giving following error.  

0
H
Sidekick (Customer)
2 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

future travel in time report in mwo

When trying to fill future stop time its not working but in IFS latest release they say its fixed . 

0
H
Sidekick (Customer)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

extracting columns from dispatch console

Hi,we want to extract visible columns and all columns under assigned task from dispatch console but its throwing error, is there another way to extract the same .  

1
Alexander Heinze
Superhero (Employee)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Download button not coming in document section

Hi, Under work task , if I go to document section there is no download button coming but for other users it is coming , the configuration for both the users is also same.Screenshot1 has download button .Screenshot2 doesn't have it.  

1
H
Sidekick (Customer)
28 days ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Document upload failed in MWO app

We are getting following error when trying to upload a document via MWO app.”Failed to upload the document”.  Also when I checked in failed transaction following was the error. The operation "StartWork" is not allowed for Work Assignment objects in state "Work Started". - ORA-20132: JtExecutionInstance.NOTHANDLED2: The operation "StartWork" is not allowed for Work Assignment objects in state "Work Started".ORA-06512: at "IFSAPP.ERROR_SYS", line 140ORA-06512: at "IFSAPP.ERROR_SYS", line 1301ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 8607ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 8330ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 6324ORA-06512: at "IFSAPP.JT_EXECUTION_INSTANCE_API", line 6308ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 62946ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 64595ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 21161ORA-06512: at line 1

0
H
Sidekick (Customer)
23 days ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Delete or hide work task

Hi, Is there a way can we hide or delete the work task that is completed by FSE already ? Thanks,Rishabh

0
H
Sidekick (Customer)
12 days ago

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