We need to add a fixed charge to each and every Work Order we create but would like this to be done by the system rather than administrators due to volume of work orders and the tendency for them to forget. How can this best be achieved? thanks,
Hi all,We have an issue with Non Inventory Purchases made from Work Orders.When the Non Inventory item is received, a Preliminary line is added to the Work Order with no associated financial transactions. When the Supplier Invoice is then received, the Preliminary cost is “Overtaken” - the M93 posting from the Supplier Invoice is replaced with TP3 postings.Our problem is that this only works if the Work Order is still open. In many cases, we close the Work Order prior to receiving the Supplier Invoice. Once the Work Order is closed, the overnight job to “Transfer Reposting Transactions” then runs, which results in the “Finally Posted” tickbox being ticked on the Work Task Transaction. When the Supplier Invoice is then received, the M93 posting is triggered as usual, but no TP3 posting occurs.I had hoped to reopen the Work Order and “Remove Finally Posted”, but this errors due to the status of the Work Task Transaction being “Overtaken” and not “Transferred”. (This has then become a chi
Hi,I am a bit confused by Service Contract vs Request Contract. I have been working with Service Contracts but not with Request Contracts.There seems to be some similarities/overlapping functionality, but are there an “official” recomendation or best practice when to use either one of them?Best Regards,Jonas Hermansson
Documentation says that Standard Task Materials can be Inventory or Purchase Parts. However, when trying to raise new Request with Purchase Part the service raises the error : The part no CM-P-01 is not an inventory partThe mentioned part is setup as Purchase Part only and connected to Standard Task, which is associated to the Service. Do we think this could be bug or could there be anything missing in the setup? Setup
Hi All,When we have a location that is connected to the customer address it must be a visit address for service to use the address on work orders. When we create a new service request using this functional object that has that location ID. Service request starts off with no address on it. If the party type ‘location’ is connected, address will be fetched correctly. This makes using the customer address connection completely useless on creating service requests. Does anyone know the reason behind this behavior? Thanks & Best Regards,Nipun
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