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Service request customer address field comes blank for customer Location

  • 14 January 2022
  • 3 replies
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Nipun Gunaratne
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Userlevel 5
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Hi All,

When we have a location that is connected to the customer address it must be a visit address for service to use the address on work orders. When we create a new service request using this functional object that has that location ID. Service request starts off with no address on it. If the party type ‘location’ is connected, address will be fetched correctly. This makes using the customer address connection completely useless on creating service requests. Does anyone know the reason behind this behavior? 

 

Thanks & Best Regards,

Nipun

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Best answer by hastse 17 January 2022, 11:53

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3 replies

hastse
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Userlevel 3
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Hi, my take on this without deep check is that the location customer address is allowed together the customer on the Service Request. Test with adding the customer on the service request and see what’ happening.

Nipun Gunaratne
Rank
Userlevel 5
Badge +9

Hi @hastse ,

 

Thank you for your answer. It resolved one question of mine. But I think there is a bug in the system since the format of location is wrong.

 

Thanks & Best Regards,

Nipun

hastse
Rank
Userlevel 3
Badge +6

Yes, there is something strange on how the address is collected from the Location.

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