I have been trying to configure alarms to send out notifications when customer support tickets are sitting open with no response for too long. Does anyone have any experience with this feature? I have made sure that the Alarm and escalation services are both running on the server, but I still do not get notifications when calls are left open. Has anyone had success with this?
Hello, I would like to launch the Print Preview report (accessible from the Resolve page of the Service Order) and the Service Order report (from the "Report" button of the Service Order) to a single pdf containing the two concatenated reports in one action.I have considered several solutions:• Create a single new report using the customizer containing both sub report. Knowing that each report to be concatenated normally has its own structure (header, group, detail with sub report, etc.) : I have not tested how many levels of reporting can accept nested sub reports.• Create an action button in the Service Order UI that will execute java code to run both Pdfs : I don’t know how to group the two Pdfs into one. •Use code in the first report that will launch the second report generation : I do not know which code to use and if it is possible to do so. Thank you for giving me a solution.
Hello, I would like to automatically add the invoice (pdf) as an attachment in the service order as soon as we invoice it. Do you have a solution ? Thanks for your help.
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