We have a situation in our IFS Apps 10 Update 8 IEE environment where our credit department has a debit invoice in a customer account that originally had a payment applied to it, but they rolled back that payment. They then created a credit invoice for the same amount of the invoice and they wanted to do a customer offset to apply the balances. However, the debit invoice is now not showing in the list of invoices that shows as your trying to add it into the transactions tab of the offset. I’ve looked at the following in an attempt to troubleshoot: The invoice is not already pulled into any other NotApproved offsets The offset had the appropriate Series ID on the line that I was trying to pull the invoice into. I even tried with no Series ID. The rollbacks appear to have been fully completed, and the invoice is showing an open balance again. Any ideas of what else could be causing this invoice to not be pulled into a customer offset?Thank You!
Could someone show me how the bank file looks like with all the data that is being imported for auto bank recon?Do you have any step by step instructions how to set up basic data for Bank recon. with screen shots?We have never used that option in IFS. Please help and Thank you Emilia
Dear SirI have an Issue for customer offset proposals with sales penaltywe received a payment from customer and then we recorded. It is only when the remittance details are received from the customer later that the payment is for multiple invoices and the sales penalty has been deducted from some of the Invoices. In this case, how can we offset the payment with multiple Invoices and record the deducted sales penalty?. Kindly help me Best regards Joby
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