Hi, Currently, the process is executed around 4-5 seconds without any issue. Gathered data from the oracle statistics table and were able to identify that the statistics for the 'YVVDA_SHIP_PACK_STRUCT_TAB' has been analyzed up to the current date. Suspects that there might be an issue at the time with statistics not being analyzed correctly at the time of the issue occurrence. Also during the DB restart indexes related to 'YVVDA_SHIP_PACK_STRUCT_TAB' has been rebuilt. Best Regards,Dumintha.
Hi,Identified that the after applying the Bug ID: 134162 we have to make some changes in the 'Setup IFS Connect'.We have to change the Content Type as "text/plain".After making the changes, when we perform the test steps again, the Mail is received correctly from the organized format.Furthermore, we were able to identify that in the Core Application(TECH LKP), in "Setup IFS Connect" when we change the Content Type as "text/html", the mails are received in the scrambled format.However, when we change it to "text/plain" the mails are received correctly from the organized format. Best Regards,Dumintha.
Hi @Björn Hultgren , Thanks for the information provided.I will look into modifications done in the Extension Layer of the Customer code. Best Regards,Dumintha.
Hi @Charith Epitawatta , We have applied the bug Id: 134162 (UPD6 bug) which introduces the 'Mail Sender' Option in 'Events Action' window.Still the scrambled text in the mail issue exists for the customer.Please share your thoughts regarding this.Best Regards,Dumintha.
Hi @Link ,Thanks for the information provided.Could you please mention the resolution method you used to resolve this issue.Best Regards,Dumintha.
Hi @Charith Epitawatta ,Thanks for the information provided.I have verified with “As Released” environments on Environment Web and I was able to identify only the below “As Released” environments.APP9 As Released - 'Mail Sender' Option is Not AvailableAPP9 UPD 5 As Released- 'Mail Sender' Option is Not AvailableAPP9 UPD 13 As Released - 'Mail Sender' Option is AvailableI have identified that In APP9 UPD 5 As Released the 'Mail Sender' Option is not available but in APP9 UPD 13 As Released the 'Mail Sender' option is available.I was not able to identify any other “As Released” environments on Environment Web for verification other than the mentioned versions.Please share your thoughts regarding this issue.Best Regards,Dumintha.
Hi @Charith Epitawatta , Thanks for the information provided.I have informed the customer about the 'Mail Sender' Option not available in their system, although it is available in the Core Application.The Customer confirmed that the 'Mail Sender' Option was not visible in the their system in 2021 and before.Is this option introduced via a bug correction or an UPD Update?Please share your thoughts regarding this.Best Regards,Dumintha.
Hi @Charith Epitawatta , Thanks for the information provided. The Customer initially had the CONTENT_TYPE as ‘text/plain’ and after the issue, they have changed the CONTENT_TYPE to ‘text/html’ and used <br/> tag to line separation.Still the issue exist with both these option already used. Please share your thoughts regarding this behavior.Best Regards,Dumintha.
Hi @LScruggs70 , Please mention the list that is available for you when you are searching for approvals. Best Regards,Dumintha.
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