Replies posted by Kalpani Dissanayake

101 Replies

Dhanushki Pahathkumbure
Hero (Employee)
Dhanushki PahathkumbureHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Issue in tech portal task request screen

Data access restrictions should be done via access groups - just like the standard FSM application. We do not restrict data access in the baseline portals as that would likely have unintended/undesired consequences. One such example would be the tech not being able to view repair history for a product because he was not assigned to the previous service tasks for that product. There is no built in filtering in the TECHPORTAL screens. You have to determine what it is that the customer would regard as suitable filtering and update the screens appropriately. To restrict it by assigned task would be simple, to filter by user, you'd use the variable Person_id in the primary table constraints.

1
Kalpani Dissanayake
Superhero (Employee)
4 years ago

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