When i create a fault report system always generate work task with customer order type ‘SEO’.
Is it possible to change this default value?
Vasco
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Hi
customer order type is decided based on the default value under customer basic data
could you please check whether you have defined any defaults values under customer>Order>Mis info> order type
Regards,
Naveena
Hi but i don’t have any customer when i enter a fault report on maintence module.
Hi
Further same defaults values can be entered from site level as well
Please check whether you have defaults values defined for order type
Regards,
Naveena
We don’t have any setup for order type on site:
Vasco
Hi
I found below help guide line regarding the default value
It seems default is set to SEO
Hope it is helpful.
Regards
,Naveena
Hi
Yes this is helpful but it seems the SEO order type is hardcoded and if we don’t have that order type on sales basic data system doesn’t create work order.
Hi
I suppose to create a case for IFS to check the above error further Since it seems Order Type SEO should be created at installation.
Regards,
Naveena
This is happen because we have delete the “SEO” order type.
Hi
You need to have the SEO order type under sales basic data .Could you please try to add it again and process the work order.
Regards,
Naveena
Hi
When you execute IFS Service Management module connected functions, the system is specifically looking for order type “SEO”
Therefor , Go to sales basic data and order types’ tab and set “SEO” order type and refrain from deleting it.
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