Solved

IFS Business Reporter Execution Server

  • 7 June 2021
  • 4 replies
  • 231 views
R
Rank
Userlevel 7
Badge +18

BR reports that have worked previously are erroring stating an error in design.  Having been advised that no changes have been made to the reports.  It was decided to restarted the BR Execution Server as NO BR reports have been processed since the 3rd June.  

 

On clicking Stop the service does not stop and the following error appeared in the Log:

 

An error occurred while trying to stop BR Execution Server.  Reported error is.  The service cannot accept control messages at this time.

 

 

 

How can I stop and restart the service?  

 

The log files appear to go back to the 06/06/2021 and there are a few reports flagged as errored.

 

Any prompts much appreciated.

icon

Best answer by Pradeep de Alwis 7 June 2021, 14:01

View original
This topic has been closed for comments

4 replies

Pradeep de Alwis
Rank
Userlevel 4
Badge +7

Hi John,

You will need to stop the Excel threads using the Task Manager.
Then you will be able to start the BRES,

 

Best Regards,

Pradeep

R
Rank
Userlevel 7
Badge +18

@Pradeep de Alwis Thank you for your reply.  There are no Excel threads on our BR Server (we have this installed on a separate report server).   Should I be looking elsewhere?

 

Regards

 

John

 

Pradeep de Alwis
Rank
Userlevel 4
Badge +7

@johnw66 , do you mean to say that Excel is not available in the same machine where BRES is installed?

Also, try to stop the BR service and the console processes from the Task Manager as well. Was that possible?

Regards,

Pradeep

R
Rank
Userlevel 7
Badge +18

@Pradeep de Alwis Killing the BR service processes in Task Manager resolved the issue.

 

Thank you for your help.

 

John

 

Terms & ConditionsCookie settings