Question

Empty BR report

  • 19 April 2024
  • 2 replies
  • 18 views
A
Rank
Userlevel 5
Badge +12

Hi BR experts,

I'm preparing a report in Business Reporter, and I've encountered an issue. 
When the customer orders the report, they receive an empty one, but when I order the same report, I receive a report with data.
I tried to recreate this issue, but I couldn't do it until I turned on the debugger.

When I turned it on, I received an empty report.

Have you ever encountered an issue like this?
Do you have any suggestions how to solve it, I mean how to ensure that when the customer orders a report using their credentials, they receive a report with data.
I would be grateful for your assistance.
Best regards,
Adam

2 replies

NiyomalN
Rank
Userlevel 3
Badge +9

Hi @Adam Mazurczak ,

hope this is IFS cloud  and customer is ordering the report from order report window ?

if that is the case, you need to set the download folder as a trusted location in the user machine. what happen is unlike in apps 10, in cloud when you order the report from aurena client, report will be downloaded into downloads folder and if the location is not a trusted location then the report comes empty.

 

 

 

Hope this helps.

Kind Regards!
Niyomal.

LinkedIn : www.linkedin.com/in/ niyomal-nathanielsz-18112341
A
Rank
Userlevel 5
Badge +12

Hi @NiyomalN 
Thank you for answer.
Yes, this IFS Cloud, I'm not sure how customer is ordering the report.
I'm ordering the report from Business Report.
Do these settings need to be configured separately for each report? 
I'm asking because the customer uses multiple reports, and the problem occurs only for this particular one.

BR,

Adam

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