Question

Crystal runtime files not available on add-ons page

  • 12 July 2023
  • 4 replies
  • 59 views

Badge +2

Hello, 

In an Apps10 environnement I can’t find the crystal runtime files nor IFS crystal web service on the add-ons page, do you know why and how can I download it please ?

 

 


4 replies

Userlevel 6
Badge +18

Can you please check if your IFS 10 licene includes Crystal Web Services, as the links should apear on the Add-Ons page?

Also, you can check under IFS instance Home directory:

Example: E:\IFS\DEV10\instance\DEV10

 

Badge +2

Hello,

Thanks for your response, How can I check if the ifs10 licence includes crystal web services please ?

The crystl component appear to be Installed.

The crystal web services files does not exist under ifs instance home directory

Userlevel 6
Badge +18

You need to reach out to your IFS Account Manager to review what is included under the existing software license. 

Badge +2

Ok I will open a case thank you

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