Question

Business Report issue when saving

  • 4 February 2022
  • 4 replies
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S
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Our BR Reporter expert recently got a new computer and she is now having trouble modifying an existing BR report and saving it as a new report.  

She is not getting the confirmation that the report but is not seeing any error message.  When she searches for the newly saved report, it is not listed. 

 

Any suggestions. 

 

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4 replies

Thiwanka Sandaruwan
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Hi @smelanson,

 

As per the below community post answer, You can verify the success of the report saving process by querying the below statements.

 

https://community.ifs.com/insights-business-reporter-and-analysis-models-eoi-51/saved-business-reporter-reports-14774?postid=55068#post55068

 

SELECT * FROM xlr_template_file_tab WHERE TEMPLATE_id LIKE '%report_id%'

SELECT * FROM xlr_template_tab  WHERE TEMPLATE_id LIKE '%report_id%'

(report_id must be replaced with your report ID)

 

And please follow the best answer of the below post to republish your report, The reported issue is different, maybe the steps provided in the answer will help you.

 

https://community.ifs.com/insights-business-reporter-and-analysis-models-eoi-51/business-reporter-error-17079

 

Best Regards,

Thiwanka

S
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Hi, 

I ran your suggested queries and neither returns any rows.  

SELECT * FROM xlr_template_file_tab
where template_id like '%BR_LEDGER_MIGR%';

 

SELECT * FROM xlr_template_tab
where template_id like '%BR_LEDGER_MIGR%';

 

The user explained that she is starting with BR_CHILE_LEDGER_MIGRATION_2 and modifying it and then trying to save but the save isn’t happening. 

If I query the template id that she is starting with it returns 2 rows:

  • BR_CHILE_LEDGER_MIGRATION_1
  • BR_CHILE_LEDGER_MIGRATION_2

SELECT * FROM xlr_template_file_tab
where template_id like '%BR_CHILE_LEDGER_%';

 

Do you have any other suggestions?

Thanks

 

S
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Hi 

the user still has access to her old laptop so she was able to do what she needed to do on the old laptop.  We just tried again and when she’s working on her new laptop she cannot make a change to a report and save it with a new name.  The versions of IFS BR is the same on both.  

Are there any other settings that may be effecting the saving of new reports?

thanks

 

T
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Maybe if you can list the exact steps she’s taking to fetch and save the reports, someone will recognize the issue?  

Is she using the Load Report icon or the Order Report icon or fetching from a local folder on her computer?

Is she attempting to save locally or to the database via the Save Report icon?

Can she save any reports to the database via the Save Report icon or is it just changed reports that fail?

Is she logging in as the same user on the old and new laptop?

Can she save reports using the Admin Gateway? <Left Shift> + <A> + <D> while launching the BR client.  She should get a popup verifying that she’s using the Admin Gateway.

Compare the old computer to the new computer for the following…

In Excel while using the BR client, File/Options/Add-ins - compare the active Add-ins

In the BR client, while a report is open, compare the Report Options (icon) settings and the Settings (wrench above “About”)

In the BR client, while a report is open, go to File/Save As.  Is the default path the same on both computers? 

Are there any differences to where the IFS Business Reporter was installed?

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