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Rollback partial payment - Offset proposal

  • 8 February 2024
  • 6 replies
  • 59 views

Userlevel 2
Badge +9

Hello

 

I have a question about partial payment rollback for both customers and suppliers.

 

It creates a SUPOA or a CUPOA on the company, 

 

The problem is those payments on account cannot be used for an offset proposal afterwards.

 

How to handle this case ?

 

Best regards

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Best answer by gumabs 9 February 2024, 10:06

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6 replies

Userlevel 3
Badge +6

Hi,

Did you try this?


Customer Parked Payment | IFS Community

 

Regards.

Userlevel 3
Badge +6

Manually, add the line, tick the checkbox and search the CUPOA No.

Userlevel 2
Badge +9

Hello, 

 

When I do an a customeroffset proposal, in the cloud version I cannot find CUPOAS linked to the company.

 

 

Userlevel 6
Badge +19

Hello @Abdessamad 

Try offsetting via Mixed Payment. Please refer to the post below.

 

Using Customer Parked payment in 22R1 | IFS Community

 

Hope this helps

Userlevel 3
Badge +6

Hello, 

 

When I do an a customeroffset proposal, in the cloud version I cannot find CUPOAS linked to the company.

 

 

Sorry, you put IFS10 in the question. 
I thought you were talking about it.

In that case, for cloud, you need to do it by Mixed Payment.

As @gumabs mentioned before.

Userlevel 2
Badge +9

Thank you it worked.

 

Best regards

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