Question

How to automatically unblock customer orders on received payment

  • 22 November 2023
  • 1 reply
  • 31 views

Userlevel 5
Badge +15

Hello,

Is it possible to automatically unblock customer orders (that got blocked due to exceeding their credit limit) when a payment is received on the customers account?

Thanks,
Bryan


1 reply

Userlevel 6
Badge +15

The only way to handle Blocked Customer Orders is from below screen. Some automation could be done, maybe with an event that for every Mixed Payment → Enter Customer Payment should check if the customer has any blocked customer orders and unblock if any order is found.

Of course, this might get quite complicated if you are also considering the amount paid by customer and compare with the order value.

 

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