Question

Customer Invoices - Slow

  • 13 June 2023
  • 2 replies
  • 62 views
M
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Badge +5

When generating customer invoices from customer orders, by self-billing or otherwise, they are taking a while. The same issue occurs when the invoices are being printed. They take a while to be printed. Has one experienced this and or have a fix for this?

2 replies

KristenGastaldo
Rank
Userlevel 7
Badge +18

Hi @MDDTJAMU - For performance issues, I would raise a case with support to investigate. I’ll leave this topic open though, in case someone has had the same issue and found a solution.

M
Rank
Badge +5

Hi @MDDTJAMU - For performance issues, I would raise a case with support to investigate. I’ll leave this topic open though, in case someone has had the same issue and found a solution.

Thanks Kirsten, it’s solved now. We had custom fields on the Handle Blocked Customer Orders page but didn’t realise it was under the Customer Order logical unit. We resolved the issue by optimising these fields. 

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