Question

Credit Card Refunds

  • 18 October 2022
  • 1 reply
  • 43 views

Userlevel 1
Badge +4

Getting this error when trying to do a credit card refund in App10

 

On or original CC payment there is no check or series referenced.

Where am I missing a basic data setup.   I went through all the payment documents series and all look good


1 reply

Userlevel 1
Badge +5

Hi,

The only place I know of where you set up Check Series is here:

Financials\Payment Basic Data\Payment Documents\Payment Documents

From the RMB option Payment Document Number Series

Not sure that is the problem, rather I think it is because the original payment did not pick up a Check Series/Check No in the first place.

Sorry I can’t be much more help.

Cheers,

Graham

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