Question

PSO Profiles with Different Parameter Settings

  • 18 August 2023
  • 1 reply
  • 42 views
Oshani Walawege
Rank
Badge +2

I tried having 2 PSO Profiles with each having different values for the parameter “SelectableActivityStatuses”.  The default profile is having limited number of statuses while the new profile “test” is having the full list of statuses defined.

Default profile:

Test Profile:

When the ‘test’ profile is applied to a specific user, it is not reflecting the expected list of Stauses as specified on the parameter. It is always presenting the limited number of statuses defined in the default profile.

Any specific reason for that?

1 reply

A
Rank
Userlevel 2
Badge +5

Hi Oshani,

 

If you can provide the dataset replicates the issue, raise the issue in ServiceNow. we can take a look into it.

 

Thanks,

Anandhi

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