Question

PSO End of Shift Task Unallocation

  • 28 October 2022
  • 4 replies
  • 67 views
H
Rank
Userlevel 3
Badge +7

Good day

 

According to the documentation, the On/Off Shift parameters should influence PSO’s behavior, and along with changed to the Commit Rules in PSO, it should be possible to Un-commit a task if it has net been Accepted at the end of a shift.

Currently, it seems that the On/Off Shift parameter on the Person records does not do anything, and does not push to PSO at all. How do I go about setting this up? Is there a setting or a business rule that needs to be updated?

Regards,

Hannes

4 replies

K
Rank
Userlevel 4
Badge +11

Hi Hannes,

This looks like an issue in FSM rather than PSO, someone from their team will have to take a look and answer.

Thanks, 

Kai

H
Rank
Userlevel 3
Badge +7

Hi Kai,

 

Thank you. How do I contact the FSM team specifically? Must I repost this issue in a different sub-forum?

 

Regards,

Hannes

K
Rank
Userlevel 4
Badge +11

Hi Kai,

 

Thank you. How do I contact the FSM team specifically? Must I repost this issue in a different sub-forum?

 

Regards,

Hannes

No this is the correct place. Hopefully they will respond shortly. 

Thanks,

Kai

H
Rank
Userlevel 3
Badge +7

Hi Kai

Thanks

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