Question

Manually creating a Scheduling Type for Work Task

  • 25 September 2023
  • 6 replies
  • 49 views
M
Rank
Badge +7
  • mtoca
  • Sidekick (Partner)
  • 17 replies

Hi all,

Is there a way to create or manipulate a Scheduling Type (SLA) for a Work Task? I know that the default Scheduling Type comes from what is configured in the Scheduling Type, Scheduling Activity Type screens and set in the Scheduling Dataset. We’re looking for a way to somehow either override the existing Work Task Scheduling Type or create a new one and be able to set a Start and End date for it -- all this without having to use Contracts.

 

Thanks!

6 replies

lamaus
Rank
Userlevel 2
Badge +5

It can't currently happen without contracts. That's slated for either 24R1 or 24R2

 

M
Rank
Badge +7

@lamaus Thanks for the response. Would this currently be possible through customization by any chance?

A
Rank
Userlevel 7

Are you using Work Orders or Requests? For Requests, this will be possible in 23R2.

M
Rank
Badge +7

@anmise We are using Work Orders.

A
Rank
Userlevel 7

@anmise We are using Work Orders.

Then your options are to either use contracts (even if not really relevant) or to customize. 

M
Rank
Badge +7

@anmise Thanks!

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