Hi @hrdilshan 

Do you have the Aurena Agent extention enabled? If not try the same after installing it, or if it is already there then try with disabling the extention and see what happends.

Hi @Amila Samarasinghe 

When Aurena Agent is Enable - Not working

When Aurena Agent is Disable - i got below Error

@hrdilshan when the Aurena Agent is enabled and when you navigate to “User Settings” page, do you get an error or does it say agent is enabled? If you can see that the agent is enabled without any error, then try the workaround mentioned in below post and see if it helps

Aurena Agent not working | IFS Community

If you cannot get it to work, check out our technical documentation and the trouble shooting section for the Aurena Agent.