Users receive an error when trying to Send via Email from Document Revision. Error: Got an error when trying to send the e-mail using Outlook. Error number: -2147392967 Array index out of bounds.Microsoft Outlook. Generally, when the user tries again, it works. Won"t spin up an email to email the attachment, and Kim can"t use the Edit Document function to pull up the documents to edit either.
Review with IFS team included:
* Ambers computer: Aurena Agent: 1.5.3 Version 0.6 and was last installed on 5/16/23
* Error Message seen still (Error Message: “Got an error when trying to send the e-mail using Outlook. Error Number: -2147352567 Array index out of bounds.Microsoft.Outlook”)
* File>>Manage COM Add-ins>>IFS Document Management Addin>>Always enable this addin & always monitor>>Apply and then restart Outlook.
* Document Management>>Document Revision>>AP456>>Share/Distribute>>Send Document File by Email. Same error seen. Document is Excel Document.
* Tried with basic text document. Drawing Approval Test, AP456. Same error seen