Question

IFS Cloud - Document Management

  • 17 January 2022
  • 39 replies
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39 replies

ORFJAN
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Mathias, I just wanted to mention that I’m ok to have a screen sharing session if you like to demonstrate and discuss the issues.

ORFJAN
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Sorry by POD I meant the “the container” issue you was mentioning in the previous post.
The preview of the document is giving error, pls. see screenshots below.
The download is making the file download, but the file can not be opened since it’s having 0 size.
Regarding the Shared repository workaround proposal, I can not see that feasible. We have thousands of docs stored on the FTP related to Product Development.
However I have to say we also use DB repository for some document classes and those documents are working well too.  

 


  

 

Mathias Dahl
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Do you think we can still get the POD issue corrected with SU3 to be able to preview documents in IFS application? 

Since I have not yet been involved in these issues, can you explain what mean with “the POD issue”? Do you refer to the FTP problem or something else?

Also, when you say “preview”, do you refer to the built-in image viewer in IFS and viewing documents there? Or normal document download?

By the way, since we have recent experience and know this works for other customers running IFS Cloud using the Remote option, would you consider using a Shared repository if the FTP issue takes longer time to sort out than what we want? This could be a temporary solution or a permanent one. The other customer I am thinking about like the Shared repository option a lot and was happy when they could get it to work in IFS Cloud as well (I think they used IFS Apps 9 and IEE earlier).

 

/Mathias
ORFJAN
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Hi Mathias,
thanks for the follow up and explanation on Aurena Agent limitations.
Do you think we can still get the POD issue corrected with SU3 to be able to preview documents in IFS application? 
Aurena Agent issues does not seems to be live critical, but the problem with the file extensions should be definitely fixed once you reach the priority.
Thanks Jan

Mathias Dahl
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Let’s hope the FTP problem can be sorted out. It’s most probably not a problem with Docman, but a problem with “the container”. Not that it helps you when I say that… :)

As for the drag and drop support, we have good reasons to disable it when the Aurena Agent is enabled. The short story is that current web browsers stops us from having the close interaction we would need for both of those “things” to work together. It is impossible, for example, to use the agent to upload a file that was selected using drag and drop. That, in turn, means we will not be able to execute any check in macros, or bring with us any view copies, since both those features require the agent.

If all registered file extensions is not there when using the aurena agent, we need to fix that. Could be that we missed to add file extensions that are of the Document Type VIEW. You might be able to workaround that by allowing all file extensions (type *.* in the file selection dialog).

Did you compare the file download or upload times with and without the agent? The agent takes sometimes up to a second to run, and has some other small overhead as well, but the actual uploads and download time happens via the same channels. For really small files I am sure there can be a difference.

 

/Mathias
ORFJAN
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Hi Mathias,
thanks for coming back on this. Of course it’s not worth to do any double work, however sometimes there is a long way (and time) to get the case to R&D for the correction. 

Since we are going live with IFS Cloud 21R2 in 03/22 and this is critical functionality, we need to fix the issues with SU3, SU4 latest, so I would like to ask you to prioritize the case within R&D because it’s obvious there is a bug when opening the document in IFS.

I would like to highlight that on 21R2SU2 there is no issue to upload the file to FTP repository, the file is there and if you download the file via a FTP client the file is ok, the only issue is to open the document in IFS (error message is given).

IFS Azure Agent should improve the functionality but my perception is totally opposite when trying to upload the document.

  • drag and drop is not available
  • only limited file extensions are available for upload (pdf is missing)
  • poor performance (it takes longer to load the file)
Mathias Dahl
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@ORFJAN I think we should continue discuss your particular issues in support, since we started there (and I would not want us repeat the same things here as we do in support, or the other way around). I am sure the “2nd line” people there are working hard to help you and they will take help from us at R&D when they need to.

The Aurena Agent can for sure change the behavior the user see, but it should neither make the FTP support work better or worse. What we have seen though, when working with Shared repos, is that you can actually get more error details from the server when running with the Aurena Agent, which is often helpful when trouble shooting these kinds of issues (it helped us in a recent customer issue).

So I guess that can be a tip for both you and @pgupta . Use the Document Revision page. Create a document of a class that uses FTP storage. Then check in a file with the Aurena Agent enabled. Hopefully you might see more details than (“The document repository does not work”, or whatever that standard message say)

 

/Mathias
ORFJAN
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Hi Mathias,
thank you for your inputs. We have upgraded to SU2 recently and we found there is little bit different behavior on SU2. It seems the document is loaded and stored to FTP, but can not be opened in IFS application. Moreover there is slightly different behavior/issues when you have IFS Aurena Agent installed. Pls. see the attached document on this case.
Ticket Form for Case - IFS Customer Support
This is go/live critical issue for us and we need to get all the issues fixed with SU3. I appreciate you support and prioritization on this.
BR Jan

 

P
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Hi again,

I had a look and there is a framework fix that is/well be part of 21R2 SU3 that has at least fixed another FTP issue. It’s hard to say it will fix this one or not.

Which SU are you on?

Also, you say the upload does not give any errors, but is the file stored in the FTP server?

 

 

Hello Mathias,

We are on SU - 21R2SU2

  1. we can view the existing documents which were added in previous version
  2. When we create new document. it does not add in FTP but does not give error

Please suggest

Regards

Pankaj

Mathias Dahl
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Hi again,

I had a look and there is a framework fix that is/well be part of 21R2 SU3 that has at least fixed another FTP issue. It’s hard to say it will fix this one or not.

Which SU are you on?

Also, you say the upload does not give any errors, but is the file stored in the FTP server?

 

 

/Mathias
P
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Thanks! And which version?

The reason I ask is that I heard there is a fix of a third party library used by the containers, which solves a FTP network problem that we have seen.

 

Hello Mathias,

thanks for your quick response. We are using 21r2. 

please suggest

Regards

Pankaj

 

Mathias Dahl
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Thanks! And which version?

The reason I ask is that I heard there is a fix of a third party library used by the containers, which solves a FTP network problem that we have seen.

 

/Mathias
P
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Hello Mathias,

We are running Remote option. IFS Cloud is hosted in private data center

Regards

Pankaj

Mathias Dahl
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Are you running the Remote option, or IFS managed cloud offering? FTP is only supported in the Remote option.

/Mathias

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