Question

Aurena Agent issue

  • 16 August 2023
  • 5 replies
  • 196 views
B
Rank
Userlevel 5
Badge +15

Hello,

 

We currently have an ongoing issue for some users regarding the Aurena Agent. Some users report that they cannot upload or download files due to the following error.

- EdmFile.The "EDM File" has already been removed by another user.

- Something went wrong when uploading the file using the Aurena Agent. Error message: Missing or empty mandatory parameter: odata

We have added the correct permissions to said users and have confirmed that the users have installed the .msi file and the chrome extension correctly.

Any and all advise would be greatly appreciated.

Thanks,
Bryan

5 replies

matt.watters
Rank
Userlevel 6
Badge +20

What type(s) of Repository are you using?

Regards - Matt
Mathias Dahl
Rank
Userlevel 7
Badge +30

Hi,

None of those errors have a clear explanation I think. If you can, you need to figure out in detail what steps those users are taking when they get the error.

Most probably, if they try again, they will get the same error, right?

If so, record the steps and report them back here, include as much information as you can. Enable the Aurena debug console and look at what happens there. Plus, follow the advanced troubleshooting instructions here and compare what happens when it works and when it doesn't work:

https://docs.ifs.com/techdocs/23r1/070_remote_deploy/400_installation_options/040_aurena_agent/troubleshooting/#making_sure_ifs_aurena_agent_is_successfully_installed

If this is too much or to complex, consider filing a support case.

And also, let us know what version you are on exactly.

Thanks!

 

/Mathias
Amila Samarasinghe
Rank
Userlevel 6
Badge +14

Hi @bdoucette 

 

I have seen this error in newly installed computers sometimes and it has something to do with registry values not being set correctly. Please check the suggestion mentioned in the below post to see if the issue will be solved.

Select file not working | IFS Community

Thanks,

Amila S. - https://www.linkedin.com/in/amila-samarasinghe-b3285974/
J
Rank
Badge +1

Hello,

 

We currently have an ongoing issue for some users regarding the Aurena Agent. Some users report that they cannot upload or download files due to the following error.

- EdmFile.The "EDM File" has already been removed by another user.

- Something went wrong when uploading the file using the Aurena Agent. Error message: Missing or empty mandatory parameter: odata

We have added the correct permissions to said users and have confirmed that the users have installed the .msi file and the chrome extension correctly.

Any and all advise would be greatly appreciated.

Thanks,
Bryan

 

We are experiencing the same problem, after installing the Aurena Agent and Chrome plugin, we get an error when uploading a document!

EdmFile.The"EDM File"hasalready been removed by anotheruser.

     Internal Server Error.

 

We're using the latest version of IFS Cloud, 23R1, and I've determined that this is a definite bug.

 

Mathias Dahl
Rank
Userlevel 7
Badge +30

@Jackoly Have a look at the post that Amila linked to and see if that helps.

/Mathias

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