Question

Deploying assyst Virtual Agent using a Service Principal

  • 4 December 2023
  • 1 reply
  • 73 views

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We are trying to implement Teams integration for one of our clients using the Service Principal due to the active MFA on their accounts.

Can someone who has already done this integration give us some more information regarding the certificate to use?
We have provided our client with the following documentation but they are having some difficulty in providing the certificate.

https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:Deploying_the_assyst_Virtual_Agent

https://learn.microsoft.com/en-us/entra/identity-platform/howto-create-service-principal-portal#option-1-recommended-upload-a-trusted-certificate-issued-by-a-certificate-authority


1 reply

Userlevel 3
Badge +11

Hello, 

I’ve discussed with our Development team and they have provided the following response.

The SPN is used for the installation, to workaround MFA.  For this purpose a self signed cert 
should be ok to use.

The easiest way is to use the Azure CLI: az ad sp create-for-rdac --name <spn-name> --create-cert

Docs can be found at:

https://learn.microsoft.com/en-us/cli/azure/azure-cli-sp-tutorial-3

https://learn.microsoft.com/en-us/cli/azure/azure-cli-sp-tutorial-1?tabs=bash

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