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Question

Duplicated message

  • July 30, 2023
  • 4 replies
  • 102 views
A
Do Gooder
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In the assist management, when a ticket was raised, it duplicated the message in the mail for the affected department

 

 

    4 replies

    A
    Superhero (Employee)
    • anmise
    • Superhero (Employee)
    • July 31, 2023

    @aseelalrahimi I’m assuming you are triggering these emails using events? What does your event look like? Does it trigger “before” or “after”? What criteria has been set?

    A
    Do Gooder
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    • aseelalrahimi
    • Author
    • Do Gooder
    • August 1, 2023

    Did you mean the event builder ?, cause I assume before about the output section and I made changes but nothing happened. 

    Here is a screenshot for the event builder and thank you in advance 

     

     

    A
    Superhero (Employee)
    • anmise
    • Superhero (Employee)
    • August 1, 2023

    Oh, this is for Assyst and not IFS Cloud. Then I cannot help you unfortunately. @KristenGastaldo can you move this topic to https://community.ifs.com/ifs-assyst-328?

    A
    Do Gooder
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    • aseelalrahimi
    • Author
    • Do Gooder
    • August 1, 2023

    It is on the assist management section 

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