We are currently facing challenges with counting part serials which are serial traced 'at receipt and issue' & 'not in inventory'. These type of parts have a stock record in the ‘inventory parts in stock’ view consisting of a line which states a ‘*’ in the serial number column.
When creating a count report consisting of a serial traced part ('at receipt and issue' & 'not in inventory'), WaDaco asks us to scan a ‘*’ for the serial no. field. Where we make use of a barcode label with a GS1 code consisting of an identifier for a serial no. The first error is that the scanner gives an error for a faulty scanned serial no's where the part's real serial no. is scanned through the GS1 code and not an ‘*’. The second thing is that in case we have a counting difference, we need to state which serial no's are missing. Since we do not know which serial no.'s are in stock, we cannot state which ones are missing.
Does anyone have a solution/ WoW for the above case? How do we need to set up counting for these parts so that in case of counting differences it can be handled (it is possible to tell which serial no's are missing)?