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Call Center - Case Accept on behalf of another user

  • 28 December 2020
  • 4 replies
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randallkern
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Userlevel 2
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I am trying to use the  CC_CASE_API.Accept__(p0_, p1_, p2_, p3_, p4_)

Is there a way to accept the case on behalf of another user? Currently using Apps 10 v8

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Best answer by durette 28 December 2020, 21:59

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4 replies

randallkern
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Userlevel 2
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I was able to do this impersonating the user. I don’t think this is the best way but it may be the only way.

IFSAPP.Fnd_Session_API.Impersonate_Fnd_User(:userId);
    IFSAPP.CC_CASE_API.Accept__(p0_, p1_, p2_, p3_, p4_);
IFSAPP.Fnd_Session_API.Reset_Fnd_User;

durette
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Userlevel 7
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Be sure to add RESET_FND_USER in your exception error handler to ensure it always gets reset.

 

Something like…

BEGIN
   IFSAPP.Fnd_Session_API.Impersonate_Fnd_User(:userId);
   IFSAPP.CC_CASE_API.Accept__(p0_, p1_, p2_, p3_, p4_);
   IFSAPP.Fnd_Session_API.Reset_Fnd_User;
EXCEPTION WHEN OTHERS THEN
   IFSAPP.Fnd_Session_API.Reset_Fnd_User;
   RAISE;
END;
/

 

If you find this forum useful, please consider paying back to the community in your own areas of expertise. -- Kevin Durette - https://www.linkedin.com/in/kevindurette
paul harland
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Userlevel 7
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:clap:

 

Hey Randall! good to see you on here.  

Fwiw I cannot see another way to do this.

randallkern
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Userlevel 2
Badge +6

Thank you Durette. Good Catch on the exception. I ran into it when testing.

Paul - Hope you are well. I’ve used several of your answers on here when looking for info. 

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