Currently working with a client who uses customer consignment heavily - all of the items are serialised. The demand site to the customer does not hold stock, so the stock is being transferred to the demand site via an internal purchase transit order line from the supply site, to the demand site.
If the customer then decides to return the consignment item we are handling this on an RMA from the customer back to the original demand site (consumption needs to be done before the RMA). This part works fine without issues.
However, I am having issues returning the item from the demand site back to the supply site. I have tried to do this using a return on the inter-site PO and also via an RMA and neither work. When using the return on the PO the error states “Subsequent transactions on the serial part XXXX prevent the reversal of this receipt”. When using the RMA back to to the supply site I get the following error “It is not allowed to return in to inventory serial part XXXXX in status In Inventory”.
This happens with an external supplier also and I have confirmed that it only occurs with serialisation. Has anyone had a similar problem and found a solution?