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Question

RMA shows two different values Inventory and Sales Return Qty

  • Mar 18, 2022 3:50 PM UTC
  • 3 replies
  • 118 views
Do Gooder (Partner)
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Usually when we are creating a RMA, “Sales” Qty to return and “Inventory” Qty to Return are always the same. But I came across a situation where Sales Qty is 4 (which is Correct) and Inventory qty is 0. Is it possible to happen in the system? Do I have to change any basic setting?

 

 

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    3 replies

    Superhero (Customer)
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    @Hashan123 , what is the status of this RMA? If it is Received, also check the Inventory Transactions History by searching from the RMA no and see how much qty has actually been received?

     

    https://www.linkedin.com/in/vimukthi-mahakumbura-9b2296aa/
    Do Gooder (Partner)
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    • Hashan123
    • Author
    • Do Gooder (Partner)
    • Mar 18, 2022 3:56 PM UTC

    @Vimukthi Mahakumbura Please see the attached screenshot

     

    Superhero (Customer)
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    • ShawnBerk
    • Superhero (Customer)
    • Mar 18, 2022 5:35 PM UTC

    If it is a Non-Inventory Sales Part, then yes, that is a normal indication for the part.

    If it is a Non-Inventory Sales Part, there will be no Inventory Transaction History for the part.

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