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Usually when we are creating a RMA, “Sales” Qty to return and “Inventory” Qty to Return are always the same. But I came across a situation where Sales Qty is 4 (which is Correct) and Inventory qty is 0. Is it possible to happen in the system? Do I have to change any basic setting?

 

 

@Hashan123 , what is the status of this RMA? If it is Received, also check the Inventory Transactions History by searching from the RMA no and see how much qty has actually been received?

 

@Vimukthi Mahakumbura Please see the attached screenshot

 

If it is a Non-Inventory Sales Part, then yes, that is a normal indication for the part.

If it is a Non-Inventory Sales Part, there will be no Inventory Transaction History for the part.

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