We have a Customer Order that has been created off the back of a CRO and processed to a status of ‘Delivered’ – the CO includes the Customer Part that has been through a repair as well as two Non-Inventory Sales Parts for the repair itself.

On Delivery there are no OESHIPNI transactions being created to account for the Cost of Sales of the Delivered Part which clearly show on the CO lines

However, if I create a new CO just for one of the Non-Inventory Parts and Deliver it, I can see the OESHIPNI transactions being created as I’d expect. The only difference I can see between the 2 is the supply code being Service Order on the Customer Order line where no OESHIPNI transactions are being created and Invent Order on the Customer Order line where OESHIPNI transactions are being created.

How are the Cost of Sales associated with the CRO accouted for?

Thanks

Hayley Cairns