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Hi All,

 

We experienced the below issue from one of our customers and now need to change the PO status back to Release by returning goods. But it is not possible to proceed due to the error mentioned in the below steps.

  1. Firstly, created the external customer order with a purchase line (Line no 1) including “Int Purch Dir” as supply code.
  2. Created the Internal PO.
  3. Created the internal CO.
  4. Processed the internal CO via a shipment. Now Shipment is Closed, and internal CO has invoiced/Closed status.
  5. Go to the external CO and add a new line (Line no 2) with supply code as “Invent Order” and save.
  6. Now user has cancelled the first line (Line No 1) as they don’t need to process the flow. Now the external CO status mentioned as Released status.
  7. Then go to the “Register direct delivery” page, query from the PO and perform the direct delivery. After this, the PO gets Arrived status. (Receipt is also received)

Now as user needs to return the goods, he tries to Undo shipment, which is created for internal co, but error gives saying the Internal PO is in Arrived status.

He needs to return the goods and revert back the PO to Released status. Though we checked to Cancel the Receipt, the option is also not there.

This is performed in the Cloud environment, and it would be appreciated to provide an answer for this.

 

Thanks in Advance.

 

Hi @HoiLakshG,

From the above, it is not clear why the User cancelled the original Customer Order Line with ‘Int Pur Direct’ and add another line as ‘Invent Order’, especially when the Shipment/Customer Delivery process was underway.

By executing ‘Register Direct Delivery’ the items at the moment are understood as delivered directly and received at the customer’s.

So if the intention is to return the items back into stock, instead of cancelling the Purchase Order Receipt a Return Material Authorization (without Customer Order Line connection - as the line is cancelled) might be worth trying.

Hope this helps.

Kind regards.

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