Question

Incoming customer order tax liability is mandatory

  • 1 September 2022
  • 3 replies
  • 300 views

Userlevel 7
Badge +22
  • Superhero (Customer)
  • 943 replies

Dear community,

we prepare and test the inter company settings in IFS.

On the screen “Incoming Customer Order” we get the following error message if we try to approve it:

The TAX_LIABILITY exists in customer and also in our external customer order.

It is the first time I get this error message.


3 replies

Userlevel 5
Badge +13

Hi @Link 

Can you if you have added delivery tax information for both companies in internal customer.
 

 

Thank You.

Userlevel 7
Badge +22

Hi @Dilan Senevirathne 

yes, we did.

 

But we haven’t any entries in the tab “Taxes”. I have tested it and it didn’t work also.

Userlevel 7
Badge +22

Hi @Dilan Senevirathne 

we’ve found the mistake. Our site in Hungary is assigned to a German company.

Therefore we need Hungary as the supply country and not germany. Now it works. 

Thank you a lot.

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